I'm a Strategic Business Partner, Futurist, and Transformational Leader who has a passion for making a difference, for what can be, and for finding the (people & operational) solutions that add the greatest value
Lead the People Team’s strategy, approach, and end-to-end People solutions to support Wawa’s growth into expanded and new markets.
Lead the HRBP team in providing internal client consultation and partnership. Drive business results through workforce insights, people strategies and talent solutions
Development and build of Wawa’s organizational design initiatives, processes and capabilities. Strategic workforce partnership, through leading edge advisory services that enable Wawa’s business strategy
If you know me, you know what’s important to me: progress, problem solving, and making a positive impact on the world.
I'm thrilled to be providing full-time consultancy support, to American Reading Company, providing HR leadership through a phase of great growth.
Focusing on Talent Acquisition, Organizational Development, and Culture, as the business scales. Empowering ARC's greatest strength - the team - as they ever-focus on the mission of educational reform - where every student in the US can read, write, and think on or above grade level.
Consulting on Organizational, Talent, and Corporate Citizenship strategies, while I remain open and carefully consider my future corporate home (with a reputable, innovative, and values-based company).
Facing challenging sales results and investing in a new Global Business Services team in Poland, QVC had to take measures to lower their cost structure in the fall of 2017. The organization was flattened at certain leadership levels and several functions merged, resulting in the elimination of over 100 HQ positions. The new VP, CSR position I held was one of those affected. Plans were reduced, initiatives slowed, and the VP level role eliminated, with work distributed up, down and sideways. I was unable to transfer back into HR, because they too had to reduce their leadership levels and staff.
I will always love the Q. I feel lucky to have worked there as long as I did and am very proud of all we accomplished. However, an unintended benefit of these turn of events, is that it gave me an opportunity - I might not otherwise have taken - to discover my next “home,” where I can leverage my experience and help make a difference again.
In the meantime, I’ve had the opportunity to provide consulting on Organizational, Talent, and Corporate Citizenship strategies with some really great organizations, start-ups and non-profits.
I worked at the Valley Forge Hilton for many years prior to '94, waiting tables and running room service - to put myself through college.
I also held various operational roles, including Front Desk Supervisor and Accounts Receivable Manager, until I got my degree and began the search for editorial roles out in the "real world."
In 1994, my General Manager recognized something in my passion for finding solutions, leading others, and making a difference, that he offered me (for which I'll always be grateful) my forever-career-changing new role - Human Resources Manager.
By the end of my time with the Hilton, I was educated in the field and responsible for all HR Operations Management, Training & Development, Total Quality Management, Recruitment, Payroll, Benefits, and I was the 401k administrator for multiple sites.
Since I joined QVC in 1999, I've held roles of increasing responsibility and have partnered with every division in the company with the exception of Merchandising and Planning.
My client areas included (but weren't limited to):
I was asked, by our HR leader, to take this lateral move to coordinate HR activities, ensure the HR portfolio supported QVC’s operative goals, manage all HR Programs, and develop the company’s DOT Drug & Alcohol Program.
During the back half of this role, I also provided HR Business Partner support to our IT Division, on-boarded our new CIO, and was his strategic partner and coach.
In this role I led the HR Business Partner team for our Corporate divisions.
We provided internal client consultation on the human resources implications of business strategies, conditions and changes, including but not limited to productivity and efficiencies, staffing, employee relations, policy development and application, benefits, compensation, and project work in support of the overall objectives of the business.
I was partner to leaders ranging from Director level to the C-Suite, and in functional areas ranging from Finance and IT to Marketing and Creative.
I also represented QVC on the ITAG Board (www.itagpa.org), a Workforce Development initiative of the Chester County Economic Development Council, in the group’s mission to promote Information Technology and Technological Processes throughout Pennsylvania
We brought HR expertise to the management of the business and workforce planning. And we led complex change and transformation projects to continually improve the organizational health of business areas.
In this role, I was also the Strategic HR Business Partner and coach to our General Counsel, CFO, CIO, CHRO and CEO.
I was asked by our President & CEO, to lead the start-up of our Ethics & Compliance Department, in support of our new Chief Compliance Officer.
My focus on Communication, Education, and Policy, resulted in implementing an enterprise-wide communication campaign and education plan, Code of Conduct training in all markets, Executive Awareness education, an aggressive IT Compliance Training program, and the development of our most important associated policies.
In this role, I was offered the opportunity to build and lead QVC’s first HR Operations division, which included:
While each of these services existed previously, I was able to bring them together, redefine their purpose, increase collaboration, improve work effectiveness, and increase engagement, to better serve the global QVC workforce.
As a team, we were responsible for delivering HR Shared Services, ensuring:
This was one of the coolest moments in my career.
During a global reorganization, I was offered the choice between another leadership role in HR, or the opportunity to make a "zig-zag" on the career ladder. I enthusiastically chose the zig-zag. I was still leveraging my HR strengths and skills - but essentially changing careers to start a new and global division, as well as making an impact in something I'm passionate about: Corporate Responsibility.
In this newly created role, I developed a global CSR governance process and a matrix leadership team, across the enterprise, who was collectively responsible for defining QVC’s Global CSR Strategy, identifying our highest priorities, and delivering against them.
In our first year, we were able to also design and begin implementing an education plan for all levels of the organization, and conducted QVC's first CSR Materiality Assessment
While in this position, I proudly served on Boston College – Center for Corporate Citizenship’s (ccc.bc.edu) Executive Forum and the Retail Industry Leader’s Association’s (www.rila.org) Sustainability Committee
Lydia = inspirational. I had the pleasure of reporting to Lydia for 7 years at QVC. She is a smart, inspirational, kind and savvy leader. During my years working on Lydia's team, she provided me with challenges and mentoring that helped me grow my career.
There were plenty of times when other employees (even outside of HR) would say "we need more leaders like Lydia". And I agree :) Lydia has a keen sense of being able to quickly understand the business, align the talent and deliver superior results. Any company would be very lucky to have Lydia lead the team and drive business